Refunds and Returns Policy

At POINT PIPER GROUP PTY LTD, TRADING AS LA LUMIÈRE SKIN we are committed to ensuring you are completely satisfied with your purchase. Our returns policy is designed to comply with Australian Consumer Law and provide you with a straightforward process if you need to return an item.

1. Australian Consumer Law

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product you purchased:

• Is faulty or not of acceptable quality.

• Does not match the description or sample provided.

• Is not fit for its intended purpose.

This applies even if the item was purchased on sale.

2. Change of Mind

If you change your mind about your purchase, we are happy to offer a refund at our discretion, provided that:

• The item is returned within 14 days of purchase.

• The item is unused, in its original packaging (with plastic seal), and accompanied by proof of purchase.

3. Returning Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us immediately at contact@lalumiereskin.com. To facilitate a smooth returns process, we kindly ask that you:

• Provide proof of purchase (e.g., receipt or order confirmation).

• Share clear photos or evidence of the issue (if applicable).

• Return the item in its original packaging (where possible).

We will cover the cost of return shipping for faulty, damaged, or incorrect items.

4. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at contact@lalumiereskin.com to initiate the return process.

2. Securely package the item and include proof of purchase and a brief description of the issue.

3. Send the item to the following address:

14 Beaumont Street, Rose Bay, NSW, 2029.

We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your item.

5. Refunds and Processing Times

• Refunds will be processed using the original payment method.

• Please allow 5-10 business days for the refund to be processed.

• Shipping costs (if applicable) are non-refundable, except for faulty, damaged, or incorrect items.

6. Exclusions

Our returns policy does not cover:

• Normal wear and tear or damage caused by misuse.

• Items explicitly marked as non-returnable or final sale at the time of purchase.

For any questions or concerns, please contact us at +61 417 131 107 or email contact@lalumiereskin.com Our team is here to assist you.

Thank you for shopping with LA LUMIÈRE SKIN.